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Managers should establish performance objectives that are within easy reach for employees.
Analytical CRM
Customer Relationship Management focused on analyzing customer data and behaviors to improve business relationships and anticipate customer needs.
Operational CRM
A type of Customer Relationship Management focused on streamlining and improving the business operations that involve direct interaction with customers.
Bundling
The practice of selling multiple products or services together as a single combined unit, often at a discounted price.
Upselling
A sales technique where a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.
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