Mark and Joe Work in the Client Services Department at a Large

question 91

Multiple Choice

Mark and Joe work in the client services department at a large advertising agency and both have been assigned the account of a major client. However, when the client sends an e-mail with an urgent request, neither of them responds. This is most likely due to ________.

• A) overlapping responsibilities
• B) responsibility gaps
• C) poor line authority
• D) excessive delegation
• E) high centralization

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Definitions:

Big 5 Personality Trait

A theory in psychology that outlines five broad dimensions of human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Conscientiousness

A characteristic of personality signified by being well-organized, reliable, and having a profound commitment to responsibilities.

Extroversion

A characteristic of personality marked by being outgoing, communicative, confident, and demonstrating significant emotional expression.

Conscientiousness

A personality trait characterized by being responsible, organized, dependable, and exhibiting a strong sense of duty.