Managers Today Need to Be Aware Quality Is Not Just

question 72

Multiple Choice

Managers today need to be aware quality is not just determined at the end of a production line. Which of the following quality attributes is determined by customer's perception of an organization?

• A) decreased liability costs
• B) positive company image
• C) lower costs
• D) higher market share
• E) increased profitability

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Definitions:

Rent Revenue

Income earned from leasing out property or equipment.

Interest Revenue

Earnings received from lending activities or from investments in interest-bearing assets.

Operating Lease

A lease agreement allowing a user to rent an asset without the benefits or responsibilities of ownership, typically with shorter lease terms.

Debt to Stockholders' Equity

A financial ratio that measures the company's financial leverage by comparing its total liabilities to stockholders' equity.