The Goal of a CRM System Is to Describe Customer

question 64

True/False

The goal of a CRM system is to describe customer relationships so that managers can access information themselves.

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Definitions:

Hostile Work Environment

A workplace situation where an employee experiences discrimination or harassment that makes the work environment intimidating, hostile, or abusive.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that affects an individual's employment, interferes with work performance, or creates a hostile work environment.

Americans with Disabilities Act

Legislation enacted in 1990 in the United States to prohibit discrimination and ensure equal opportunity for persons with disabilities in employment, government services, public accommodations, commercial facilities, and transportation.

Quid Pro Quo

A Latin term meaning something given in exchange for something else, typically referring to a mutual agreement where each party receives something of value.