Hammer and Nails, Local Motion, DIY Palace, and Handy Paradise

question 55

Multiple Choice

Hammer and Nails, Local Motion, DIY Palace, and Handy Paradise are all hardware stores that compete against each other through everyday low pricing and discounts on bulk purchases. All four stores cater to the needs of highly price-sensitive customers. Thus, together these stores form a

• A) focus group.
• B) command group.
• C) strategic group.
• D) cross-functional group.

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Definitions:

Quality

The degree to which a product or service meets or exceeds customer expectations.

Lean Environment

A management philosophy focusing on reducing waste and improving efficiency in the production process, often resulting in cost savings and higher quality products.

Operations

Activities carried out by a company to produce, buy, sell goods or services in the most efficient and effective manner.

Management

The act of directing and controlling a group or organization to achieve goals.