In the Process of Implementing the Balanced Scorecard Approach at His

question 129

Multiple Choice

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

• A) Customers
• B) Learning and growth
• C) Financials
• D) External business processes
• E) Internal business processes

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Definitions:

Groupthink

The tendency for a group to reward agreement and directly or indirectly punish dissent.

Contingency Plans

Strategies prepared in advance to address possible future emergencies or unexpected events.

Voting Process

The structured procedure through which individuals express their choices or preferences in an election or decision-making situation.

Dot Planning Strategy

A strategic approach involving the placement and connection of dots (or points) to represent or prioritize tasks, steps, or locations in planning.