Which of These Statements Is True About Customer Relationship Management

question 5

Multiple Choice

Which of these statements is true about customer relationship management?

• A)It involves linking all processes of the company from its customers through its suppliers.
• B)It tries to convince potential customers to buy,even if the seller knows that the customer and product are mismatched.
• C)It is used more by sales-oriented firms than market-oriented firms.
• D)It is most extensively used by production-oriented firms.

---

Definitions:

Definitive Statements

Clear and unambiguous assertions that leave no room for doubt or interpretation.

Visual Design

The craft of creating aesthetic and functional interfaces, graphics, and layouts, focusing on usability and user experience.

Nonverbal Message

Communication without the use of spoken language, conveyed through gestures, expressions, and body language.

White Space

The unmarked areas of a page or screen that aid in the readability and design of a document by breaking up text and elements.