Kirksand Hotels Is Renowned for Its Service and Individual Treatment

question 48

Multiple Choice

Kirksand Hotels is renowned for its service and individual treatment of its customers.All service staff and employees are encouraged to listen carefully to customers' wants and needs.For instance,if a traveler ordered soft pillows,wanted only martinis in his mini bar,and needed access to a fax machine,he would find all of these amenities in his room when he arrived.In this scenario,on which of the following trends has Kirksand Hotels based its customer relationship management (CRM) ?

• A)Personalization
• B)Time savings
• C)Loyalty
• D)Technology

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Definitions:

Positive Pulses

Short bursts of electrical energy that have a higher voltage level than the ground or reference point, often used in digital and electronic signaling.

Compound Motor

A type of DC motor that combines both series and shunt winding to offer high starting torque and good speed regulation.

Series and Shunt

Terms used to describe configurations in electrical circuits; "series" refers to components connected end-to-end, while "shunt" refers to components connected parallel to each other.

Constant Speed Motor

A motor that maintains a uniform speed under varying loads, often achieved through feedback mechanisms or specialized designs.