Which of the Following Is an Advantage of Using Customer

question 9

Multiple Choice

Which of the following is an advantage of using customer care software?

• A)It helps eliminate the process of customer relationship management.
• B)It reduces the interactions between companies and their customers.
• C)It helps adjust the speed of the assembly line to match customer demand.
• D)It enables companies to enhance their customer service management process.

Understand the influence of cognitive biases on human behavior and decision-making.

Grasp the concepts of prospect theory, including loss aversion and the framing effect on economic behavior.

Recognize the impact of hindsight bias and overconfidence in judging past and future events.

Identify how self-serving bias affects personal accountability and perception of events.

---

Definitions:

Recovered Memories

Pertains to memories of traumatic events that were not remembered for a period of time but have been recalled later, often through therapeutic techniques.

Skeptical

Having an attitude of doubt or a disposition to incredulity either in general or toward a particular object.

Therapy

A treatment intended to relieve or heal a disorder, often involving psychological techniques.

Eyewitness Testimonies

Statements given by individuals who have witnessed a particular event, often used as evidence in legal proceedings, though their reliability can be affected by various factors.