__________Refers to the Follow-Up Activities That a Service Firm Might

question 54

Short Answer

__________refers to the follow-up activities that a service firm might engage in after a customer transaction.

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Definitions:

Personal Space

The physical space immediately surrounding someone, into which any encroachment feels uncomfortable to most people.

Feedback

Information provided as a response to actions or performances, aimed at improving or maintaining the quality of future outcomes.

"I Don't Feel Good"

A general expression used by individuals to convey that they are experiencing discomfort or feeling unwell without specifying a particular symptom or condition.

Clarification Technique

A communication method used to clear up misunderstandings by restating an unclear or ambiguous message to ensure understanding.