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Which is not an example of disruptive behavior?
Substitutes
Goods or services that can be used in place of each other, where an increase in the price of one leads to an increase in demand for the other.
Expedited Shipping
A shipping option that ensures faster delivery than standard shipping methods.
Controllable Factor
Something that affects demand that a company can change. Examples include price, advertising, warranties, and product quality.
Delivery Rates
The percentage or success rate at which goods or services are successfully delivered to the recipient within the promised time frame.
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