Which of the Following, If True, Would Justify the Customer

question 35

Multiple Choice

Which of the following, if True, would justify the customer representative's ethical position?

• A) The home-building firm sometimes picks up shipments of supplies several days after they arrive.
• B) The customer rep knows that if the faucets do come in early, the home-building firm will choose to do business with them more often.
• C) The home-building firm has a brief written code of ethics that has no statement that applies specifically to this situation.
• D) When phoned for advice, the plumbing supply firm's CEO told the customer rep that it was OK to "fib a little" to get a contract like this.
• E) The faucet shipment comes with a tracking number and goes to a distribution center within driving distance, so that, if necessary, the plumbing firm can expedite its arrival.

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Definitions:

Inputs into Outputs

The process of transforming resources or inputs (such as labor, materials, and information) into products, services, or results (outputs).

Internal Components

The elements or parts within a system, organization, or device that function together to ensure its operation or effectiveness.

Technology

The tools, knowledge, and/or techniques used to transform inputs into outputs.

Rigid and Reactive

Describes a tendency or approach in organizations to be inflexible and to respond rather than anticipate change.