How Should a Sales Team Respond to a Customer Who

question 36

Multiple Choice

How should a sales team respond to a customer who has an RFM score of 545?

• A) The sales team should contact this customer immediately.
• B) The sales team should let go of this customer; the loss will be minimal.
• C) The sales team should attempt to up-sell more expensive goods to this customer.
• D) The sales team should spend more time with this customer.

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Definitions:

Generalizations

The process of forming broad concepts or principles by abstracting common properties of specific instances.

Unrepresentative Cases

Unrepresentative cases are examples or outcomes that do not accurately reflect the general population or the average scenario, making them poor bases for generalizations.

Statistical Reasoning

The process of using statistical methods and thinking to make sense of data and draw conclusions.

Generalize

To generalize means to form a broad conclusion or derive a common attribute from specific instances, observations, or experiences.