Examlex
The use of CRM systems has triggered some concerns about infringing on individual privacy.
Social Identity Theory
A psychological theory positing that a person's sense of who they are is based on their group memberships.
Terror Management Theory
a psychological concept suggesting that humans have a biological need to manage their fear of mortality, leading to various cultural beliefs and behaviors.
Dehumanization
The tendency to hold stereotypic views of outgroup members as animals rather than humans
Stereotype Threat
The situational predicament in which individuals are at risk of confirming negative stereotypes about their social group.
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Q79: CRM systems made personalized marketing and customized