Analytic CRM Systems Make Use of Sophisticated Data Warehousing and Data

question 35

True/False

Analytic CRM systems make use of sophisticated data warehousing and data mining software.

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Definitions:

Litigation

The process of taking legal action or bringing a lawsuit in a court of law to resolve a dispute.

ADR Procedures

Alternative Dispute Resolution methods, which include mediation and arbitration, aimed at resolving disputes without litigation.

Settlement Week

An ADR technique in which the court clears its docket of all business except settlement hearings.

Arbitration Session

A meeting where a neutral third party hears disputes from involved parties and makes a decision to resolve the issue.