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Q9: A good CRM system requires a closed
Q23: ERP systems are _ which means they
Q35: Governance helps define the processes and underlying
Q35: When using a computer, most people spend
Q37: The use of CRM systems has triggered
Q55: The cost/benefits of a system that can
Q61: The functional view of the enterprise system
Q69: Business _ reengineering involves changing the mindset
Q70: Describe some of the typical user issues
Q71: The actual cost of the ERP software