Any Direct Interface Between Customers and a Company-Whether It Is

question 61

Multiple Choice

Any direct interface between customers and a company-whether it is online, in-person, or over the phone-is called a(n) ________.

• A) share of customer
• B) customer target
• C) touchpoint
• D) customization
• E) analytic

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Definitions:

Wider Spans Of Control

A management principle whereby a manager supervises a larger number of subordinates, which can lead to more autonomy but also requires more efficient communication.

Effective Delegation

The skill of assigning tasks and authority to subordinates in a way that maximizes efficiency, development, and empowerment.

Empowerment Of Workers

The practice of giving employees more autonomy, authority, and control over their work and decision-making processes, fostering job satisfaction and productivity.

Job Satisfaction

The degree of contentment or happiness that an individual has with their job, often influenced by factors such as work environment, tasks, and compensation.