CRM Programs Facilitate Communication from a Company to Its Customers

question 72

True/False

CRM programs facilitate communication from a company to its customers and from customers to the company.

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Definitions:

Competencies

The skills, knowledge, and abilities that are significant for successful performance in a job.

Goal-Directed Behaviors

Actions taken with the intention of achieving predetermined objectives or outcomes.

Internal Force

Influences within an organization or individual that affect its operations, behaviors, and changes, such as company culture or personal motivation.

Absenteeism

The habitual non-presence of an employee at their job, often without good reason.