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Tangibles, Reliability, Responsiveness, Assurance, and Empathy Are the Five Dimensions

question 137

Multiple Choice

Tangibles, reliability, responsiveness, assurance, and empathy are the five dimensions of service quality used in which of the following?


Definitions:

Modified Duration

A measure that quantifies the sensitivity of a bond's price to changes in interest rates, adjusted for the bond's yield.

Coupon

A coupon refers to the annual interest payment received by bondholders, typically expressed as a percentage of the bond's face value.

Semiannually

Refers to an event or action that occurs twice a year, typically every six months.

Yield Curve

A graph that shows the relationship between interest rates and bonds of different maturities, usually interpreted as an indicator of future economic conditions.

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