The Environment in Which Service Is Delivered Is Referred to as the ________

question 119

Multiple Choice

The environment in which service is delivered is referred to as the ________.

• A) service encounter
• B) servicescape
• C) commercescape
• D) operational factor
• E) locational factor

---

Definitions:

Severe Cold

An intense or acute condition of the common cold, characterized by symptoms such as fever, cough, congestion, and body aches.

Exhaustion

Describes a state of extreme physical or mental fatigue, often resulting from prolonged stress or activity without adequate rest and recovery.

General Adaptation Syndrome

A three-stage physiological response to stress that consists of alarm, resistance, and exhaustion phases, as proposed by Hans Selye.

Poisonous Snake

Describes a snake capable of delivering venom through a bite, which can be harmful or lethal to humans and other animals.