Which of the Following Is an Instrument to Measure Consumers

question 76

Multiple Choice

Which of the following is an instrument to measure consumers' perceptions of service quality?

• A) total quality management (TQM)
• B) capacity management
• C) credence management
• D) SERVQUAL
• E) servicescape

---

Definitions:

Indirect Costs

Expenses that are not directly attributable to a specific product or activity but are necessary for the business's operation, such as utilities or administrative salaries.

Financial Distress

A scenario in which a corporation is unable to fulfill or struggles with settling its debts to those it owes money.

Earnings Per Share

A financial ratio indicating the amount of profit attributed to each outstanding share of a company's common stock, calculated as net income divided by the number of shares.

Debt To Equity Ratio

An indicator of financial leverage obtained by dividing a business's total debts by the equity owned by its stockholders.