A Hotel and Resort Company Launched a New Employee Program

question 87

Multiple Choice

A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios. This training program is most likely designed to lessen the problems related to the ________ characteristic of services.

• A) perishability
• B) intangibility
• C) creativity
• D) inseparability
• E) personalization

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Definitions:

Anterolateral Surface

The front and side area of an anatomical structure or body part.

Obturator Externus

A muscle situated on the outer surface of the pelvic bone which acts to rotate the thigh laterally.

Piriformis

A muscle in the gluteal region of the lower limb, involved in the rotation of the thigh and known for its relation to the sciatic nerve.

Inversion

A movement that tilts the sole of the foot towards the midline of the body, opposite to eversion.