In Which Step of the Sales Process Would the Salesperson

question 67

Multiple Choice

In which step of the sales process would the salesperson call to ensure customer satisfaction and repeat business?

• A) approach
• B) presentation
• C) handle objections
• D) close the sale
• E) follow-up

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Definitions:

Loading Dock

An area of a building where goods are loaded onto and unloaded from vehicles or ships.

Properly Identified

Accurately recognized or distinguished from others based on specific characteristics or criteria.

Tender

To offer to turn goods over to a buyer.

Warehouse

A building or structure in which any goods, but particularly wares or merchandise, are stored.