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What Is the Intangibility of Service? How Might a Package

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What is the intangibility of service? How might a package delivery service deal with the intangibility characteristic of services?


Definitions:

Cultural Racism

The belief that the cultural ways of one group are superior to those of another.

Norms

The unwritten rules or expectations that govern the behavior of members within a society or group, guiding what is considered acceptable or customary.

Institutional Racism

"The manipulation of social institutions to give preferences and advantages to Whites and at the same time restrict the choices, rights, mobility, and access of people of color."

Accountability

The obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner.

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