What Is the Connection Between Managers and Customers

question 83

Multiple Choice

What is the connection between managers and customers?

• A) Today, managers are expected to interact regularly with customers.
• B) Managers in service industries are expected to deliver customer service. but managers in manufacturing are not.
• C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
• D) There is no connection between managers and customers.

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Definitions:

Accrued Vacation Benefits

The amount of vacation time that employees have earned but not yet taken, which is recorded as a liability on the company's books.

Vacation Benefits Expense

The cost to the company for the vacation time entitled to employees, reflected in financial statements.

Year-End Adjusting Entry

Entries made in the accounting records at the conclusion of an accounting period to allocate income and expenditures to the period in which they actually occurred.

Vacation Benefits Payable

Liabilities owed to employees for vacation time earned but not yet taken.