Gilda Has an Idea That Would Streamline Operations, Reduce Costs

question 103

Multiple Choice

Gilda has an idea that would streamline operations, reduce costs, and increase profits. Her idea requires the cooperation of several departments, some of which have demonstrated a resistance to change. By considering the context in which the changes must happen and the people in her organization, Gilda is using ________.

• A) evidence-based management
• B) bounded rationality
• C) intuition
• D) positive employee relations

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Definitions:

Flatter Organizational Structures

Organizational structures characterized by fewer hierarchical levels, leading to shorter chains of command and potentially greater flexibility and employee empowerment.

Overhead Costs

Expenses associated with the operation of a business that are not directly tied to a specific product or service, like rent and utilities.

Delayering

The process of reducing the number of levels in an organization's hierarchy to flatten the structure, which often aims to improve efficiency and decision-making.

Front-Line Staff

Employees who directly interact with customers, playing a critical role in customer service and satisfaction.