Teresa Called Her Work Group Together, Explained the Instructions for the New

question 98

Multiple Choice

Teresa called her work group together, explained the instructions for the new machine, and left. Later, after one of the workers had jammed the machine and injured a coworker, she discovered the worker had not followed the instructions. This problem may have been avoided if Teresa had ________.

• A) gone over the instructions twice instead of once
• B) had the workers reword the instructions and repeat them to her
• C) given the workers a written set of instructions
• D) had one of the workers deliver the instructions

Comprehend the relationship between operations management strategies and global environmental responses.

Analyze the reasons for and methods of globalizing operations.

Distinguish between key success factors, core competencies, and competitive advantages.

Understand the role and formulation of organizational missions in strategy development.

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