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Richard is the manager of the sales department in his company. He notices that several of the salespeople reporting to him are taking it easy. Their focus is to just meet the sales target and take no extra initiative to improve sales or their individual performances. As a result, the department's performance is declining. Explain how Richard can encourage his salespeople to improve their performances using the shaping techniques.
P Chart
A statistical chart, known as a control chart, used for monitoring the proportion of defectives in a process over time.
Expected Monetary Value
The predicted average outcome of a decision if it can be repeated many times.
Incentive Programs
Schemes designed to motivate and reward desired behaviors or performance from individuals or groups.
State of Nature
A term used in decision theory referring to the actual but possibly unknown status of the world, which affects the outcomes of decisions.
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