The Service Profit Chain Is the Service Sequence from Employees

question 28

Multiple Choice

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

• A) the skill development of employees
• B) how the firm performs in the short run
• C) the employee satisfaction in the company
• D) how employees serve customers

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Definitions:

Weight Gain

An increase in body weight, which can result from an accumulation of body fat, muscle mass, or fluid retention.

Thyroglobulin

A glycoprotein produced by the thyroid gland, serving as a precursor for thyroid hormones and important for thyroid function.

Thyroid Follicles

Microscopic, spherical sacs found in the thyroid gland, responsible for the production and storage of thyroid hormones.

Thyroxine-binding Protein

A plasma protein that transports thyroxine, a hormone responsible for regulating metabolism, throughout the bloodstream.