It Has Been Suggested That the Concept of "The Customer

question 5

Multiple Choice

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

• A) company's financial outlook
• B) labor-management relationship
• C) service profit chain
• D) productivity ratio

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Definitions:

Light Waves

Electromagnetic waves that are visible to the human eye.

Sound Waves

Vibrations that travel through the air or another medium and can be heard when they reach an ear.

Wavelength

The distance between successive crests of a wave, especially points in a sound wave or electromagnetic wave.

Opponent-Process Theory

A psychological and neurological model that explains how the perception of colors is controlled by two opposing systems, leading to color vision.