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Product features as a basis for product differentiation are generally not easy to duplicate.
Albert Mehrabian
A psychologist renowned for his work on non-verbal communication and the 7%-38%-55% rule regarding the elements of effective communication.
Speaker
An individual who delivers a speech or presentation to an audience.
Listener
An individual who actively engages in hearing and processing information that is being communicated by another person or source.
Written Agreement
A formal contract or document outlining terms, conditions, and stipulations agreed upon by all parties involved, typically legally binding.
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