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In the value chain, customer service is concerned with inducing buyers to purchase the product and providing a means for them to do so.
Frequency Distribution
A mathematical function showing the number of instances in which a variable attains each of its possible values.
Relative Frequency
The ratio of the number of times a particular value appears in a dataset to the total number of observations.
Categorical Data
Data that can be divided into groups or categories that are not numerically ordered.
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