In the Context of CRM, Which of the Following Statements

question 27

Multiple Choice

In the context of CRM, which of the following statements is True about the foreseen changes and developments by the year 2027?

• A) Vendors might lose control of the customer relationship.
• B) Organizations might lose control over employees.
• C) The use of social media for managing employees will be static.
• D) The control over culturally-diverse customers would be lost.
• E) AI may control all social interactions with customers.

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Definitions:

Market

A platform or area where buyers and sellers come together to exchange goods, services, or information.

Firm Revenue

The total income received by a company from its sales of goods or services before any expenses are subtracted.

Economy

The system of production, distribution, and consumption of goods and services within a geographical region.