Social CRM Is More Structured and Controlled Than Traditional CRM

question 26

True/False

Social CRM is more structured and controlled than traditional CRM.

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Definitions:

Negative Feedback

Constructive criticism or information about unsatisfactory performance or behavior, intended to encourage improvement.

Collaborate

To work jointly with others or together especially in an intellectual endeavor.

Informal Standards

Unwritten or non-official guidelines that are accepted or practiced by a group or community.

Conduct

How an individual acts, especially within a specific location or context.