In the Context of CRM, Which of the Following Statements

question 27

Multiple Choice

In the context of CRM, which of the following statements is True about the foreseen changes and developments by the year 2027?

• A) Vendors might lose control of the customer relationship.
• B) Organizations might lose control over employees.
• C) The use of social media for managing employees will be static.
• D) The control over culturally-diverse customers would be lost.
• E) AI may control all social interactions with customers.

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Definitions:

Marginal Utility

The additional satisfaction or utility a consumer gains from consuming one more unit of a good or service.

Hypothetical Consumer

A theoretical representation of an average consumer used in economic models to predict buying behavior and market dynamics.

Consumer Income

The total earnings of an individual or household from all sources, influencing their purchasing decisions.

Maximum Quantity

The highest amount of a product or resource that can be produced, obtained, or allocated under specific conditions.