In the Context of CRM, Which of the Following Statements

question 27

Multiple Choice

In the context of CRM, which of the following statements is True about the foreseen changes and developments by the year 2027?

• A) Vendors might lose control of the customer relationship.
• B) Organizations might lose control over employees.
• C) The use of social media for managing employees will be static.
• D) The control over culturally-diverse customers would be lost.
• E) AI may control all social interactions with customers.

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Definitions:

Brand Mission

A guiding principle or a statement that defines the overarching purpose or goal of a brand, guiding its strategic decisions and shaping its identity.

Packaging

The process of designing and producing containers or wrappers for products.

Promotional Message

The key information or theme conveyed through promotional activities to influence consumer perceptions and stimulate demand.

Brand Equity

The value and strength of a brand in the marketplace, often determined by consumer perception, recognition, and loyalty.