How Does CRM Help Gain a Competitive Advantage Through a Customer-Responsive

question 2

Essay

 How does CRM help gain a competitive advantage through a customer-responsive strategy?

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Definitions:

Futures Contract

A standardized legal agreement to buy or sell a particular commodity or asset at a predetermined price at a specified time in the future.

July Futures

Financial contracts obligating the buyer to purchase an asset or the seller to sell an asset, such as a physical commodity or a financial instrument, at a predetermined future date and price, specifically for the month of July.

Silver

A precious metal with the chemical element symbol Ag, used in jewelry, currency, and industrial applications.

S&P 500 Index

A stock market index that measures the stock performance of 500 large companies listed on stock exchanges in the United States.