Which of the Following Processes' Function Is to Deliver Value

question 6

Multiple Choice

Which of the following processes' function is to deliver value for the organization?

• A) CRM
• B) New product development
• C) Knowledge management
• D) Customer service

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Definitions:

External Locus

A belief system where individuals perceive their outcomes and experiences as being controlled by external forces or fate rather than their own actions.

Internal Locus

The belief that one's actions and outcomes are a result of personal decisions and efforts rather than external factors.

Self-Actualization

The need to actualize or "make actual" your unique talents and abilities.

Habituation

The psychological process by which an individual becomes accustomed to a stimulus and consequently responds less to it over time.