Sanjana Is an Operations Manager at ABC Manufacturing

question 111

Multiple Choice

Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

• A)separate the parties until they cool down.
• B)identify each party's conflict resolution style.
• C)accommodate each party's demands as well as possible.
• D)attempt to determine the source of the conflict.
• E)establish a superordinate goal.

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Definitions:

Gestalt Psychologists

Psychologists who emphasize understanding the human mind and behavior in terms of the whole, suggesting that the whole is greater than the sum of its parts.

Cognitive Schools

Educational institutions or philosophies focused on enhancing understanding, thinking processes, and intellectual development.

Psychological Processes

Internal operations of the mind that lead to different behaviors, thoughts, and emotions.

Cognitive Revolution

A movement in psychology that culminated after World War II, characterized by a belief in the empirical accessibility of mental states and events.