Sanjana Is an Operations Manager at ABC Manufacturing

question 111

Multiple Choice

Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

• A)separate the parties until they cool down.
• B)identify each party's conflict resolution style.
• C)accommodate each party's demands as well as possible.
• D)attempt to determine the source of the conflict.
• E)establish a superordinate goal.

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Definitions:

Dark Side

The dark side refers to the negative, often morally questionable aspects of individuals, organizations, or societies that are typically hidden or downplayed.

Consumer Behaviour

The examination of how individuals, groups, or organizations choose, obtain, employ, and discard products, services, experiences, or ideas to fulfill their needs, and how these activities affect both the consumer and the wider community.

Compulsive Consumption

is the excessive shopping behavior characterized by an uncontrollable urge to buy, often leading to personal, social, or financial problems.

Impulse Buying

The act of purchasing items on the spur of the moment, driven by emotional rather than rational decision-making processes.