Which of the Following Should You Do When Responding to a Claim

question 42

Multiple Choice

Which of the following should you do when responding to a claim letter?

• A)Use a tone intended to intimidate the reader and cause him/her to abandon the claim, whether it is justified or not.
• B)Remind the reader of what went wrong and indicate that the person at fault has been punished.
• C)Delay responding to the letter in the hope that the writer will decide not to pursue the claim.
• D)Seek to regain the customer's confidence and goodwill.

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Definitions:

Conflict Theory

A sociological perspective that sees social life as a competition and focuses on the distribution of resources, power, and inequality.

Richard Quinney

A prominent sociologist known for his contributions to critical criminology and the concept of social reality of crime.

Capitalism

An economic system based on private ownership of the means of production and their operation for profit.

Stigmatized Identities

Identities that are devalued or discriminated against in society due to certain characteristics or affiliations.