You Are Writing a Negative Message That Includes the Sentences

question 27

Multiple Choice

You are writing a negative message that includes the sentences below. According to your text, which sentence is the most important?

• A)We are very happy that you chose to purchase two dozen XL200 black printer cartridges.
• B)We at TechMart Office Products strive to please all of our customers.
• C)Your receipt indicates that you purchased two dozen XL200 black cartridges nine months ago. The cartridges have a long shelf life, but the ink may degrade over time, Therefore, we guarantee optimal printing results for a period of six months from the date of purchase, as indicated on the receipt.
• D)We cannot issue a refund for the two dozen XL200 black printer cartridges you purchased nine months ago.

Understand the concept and implications of operations strategic decisions such as layout design, inventory management, and quality.

Comprehend the relationship between a firm's operational strategy and its stage in the product life cycle.

Evaluate the importance of location decisions for different types of businesses.

Understand the impact of environmental factors on a firm's strategy.

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Definitions:

Flow Variable

A variable that is measured over a specific period of time, such as income or expenditure, which may change from one period to the next.

Federal Government

The national government of a federal state, which holds the authority to govern on matters that affect the entire country, differentiated from state or local governments.

Sales Tax

A tax imposed on sales of goods and services, usually calculated as a percentage of the purchase price paid by the consumer.

Country Population

The total number of people living within the borders of a specific country at a given time.