You Are Writing to Refuse a Request

question 8

Multiple Choice

You are writing to refuse a request. However, instead of stating your refusal explicitly, you cushion the bad news by implying your refusal. You re-read your message, remembering an important caution mentioned in your text about using this strategy. What is that caution?

• A)When the refusal isn't explicitly stated, the reader may assume that you believe he/she was at fault.
• B)Implying the refusal generally makes the tone of the message unnecessarily harsh.
• C)The refusal may be so subtle that the reader may not understand that you are refusing the request.
• D)The reader may be offended because the refusal was indirect.

---

Definitions:

BASIC I.D.

A model in cognitive therapy proposed by Arnold Lazarus, focusing on seven modalities of human functioning: Behavior, Affect, Sensation, Imagery, Cognition, Interpersonal relationships, and Drugs/Biological functions.

Systematic Approach

A structured method of solving problems or managing processes that is consistent and repeatable.

Multimodal Therapy

An integrative therapeutic approach that assesses and treats problems through multiple modalities or methods, such as behavioral, cognitive, and physiological techniques.

Controlled Outcome Studies

Research designs that involve manipulation of interventions to determine their effectiveness, often with random assignment to treatment or control groups.