You Need to Write a Bad News Message That Refuses

question 18

Multiple Choice

You need to write a bad news message that refuses a customer's request for confidential information that both federal law and company policy prohibit releasing to the public. According to the textbook, which sentence would be most appropriate?

• A)Our company abides by federal legislation prohibiting the release of the information you requested.
• B)I would be subject to a severe penalty if I were to send you the information you requested.
• C)You should know that no company would release this kind of information.
• D)I am very sorry that I cannot send you the information you requested. I know that you will be disappointed and I sincerely apologize.

Understand the impact of lifestyle choices on stress and overall health.

Recognize the role of personality types in stress response and health outcomes.

Comprehend the biopsychosocial model of health and its significance in healthcare.

Identify the relationship between physical activity, psychological well-being, and health.

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Definitions:

Explicit and Implicit Coercion

Force or pressure applied in a clear, direct way (explicit) or in a more subtle, indirect manner (implicit) to compel someone to act in a certain way.

Flight Attendants

Airline personnel responsible for ensuring the safety, comfort, and well-being of passengers during flights, including performing safety briefings and providing customer service.

Resistance to Change

The reluctance or refusal to adapt to changes in the workplace or environment, which can stem from various personal or organizational reasons.

Refreezing

The final stage in the Lewin's change model where new behaviors or processes are solidified into the organization's culture after a change has been implemented.