In Which Situation Would It Be Most Appropriate to Use

question 29

Multiple Choice

In which situation would it be most appropriate to use the direct strategy to communicate bad news?

• A)You really don't like the person you are writing to.
• B)You are refusing a customer claim that is clearly not justified.
• C)You are writing the last in a series of collection letters for an overdue account.
• D)You are writing to let employees know that the cost of dental insurance is going up.

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Definitions:

Credit Cards

Financial instruments issued by banks allowing cardholders to borrow funds with which to pay for goods and services with the promise to repay the bank within a certain timeframe.

Smoot-Hawley

Refers to the Smoot-Hawley Tariff Act of 1930, which raised U.S. tariffs on over 20,000 imported goods.

Imports

Products or resources that are bought from foreign countries to meet domestic demand or consumption.

U.S. Exports

Goods and services produced in the United States and sold to other countries.