You Are Writing to Refuse a Request

question 8

Multiple Choice

You are writing to refuse a request. However, instead of stating your refusal explicitly, you cushion the bad news by implying your refusal. You re-read your message, remembering an important caution mentioned in your text about using this strategy. What is that caution?

• A)When the refusal isn't explicitly stated, the reader may assume that you believe he/she was at fault.
• B)Implying the refusal generally makes the tone of the message unnecessarily harsh.
• C)The refusal may be so subtle that the reader may not understand that you are refusing the request.
• D)The reader may be offended because the refusal was indirect.

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Definitions:

Cost Of Goods Sold

The direct costs attributable to the production of the goods sold in a company, including material and labor costs.

Ending Finished Goods Inventory

The value of all the finished goods available for sale at the end of an accounting period.