You Need to Write a Bad News Message That Refuses

question 18

Multiple Choice

You need to write a bad news message that refuses a customer's request for confidential information that both federal law and company policy prohibit releasing to the public. According to the textbook, which sentence would be most appropriate?

• A)Our company abides by federal legislation prohibiting the release of the information you requested.
• B)I would be subject to a severe penalty if I were to send you the information you requested.
• C)You should know that no company would release this kind of information.
• D)I am very sorry that I cannot send you the information you requested. I know that you will be disappointed and I sincerely apologize.

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Definitions:

Soft Money

Political contributions made in such a way as to not be subject to federal regulations or limits, often channeled through political parties for "party-building" activities.

Candidate-Centered

Describes political campaigns and politics that focus more on the individual candidates, their characteristics, and issues rather than on party affiliation.

Political Campaigns

Organized efforts which seek to influence the decision-making process within a specific group, often related to elections where candidates seek public office.

Elite Democracy

A theory of democracy that limits the citizens' role to choosing among competing leaders, with decisions and policies then made by elected officials and other elites.