In Which Situation Would It Be Most Appropriate to Use

question 29

Multiple Choice

In which situation would it be most appropriate to use the direct strategy to communicate bad news?

• A)You really don't like the person you are writing to.
• B)You are refusing a customer claim that is clearly not justified.
• C)You are writing the last in a series of collection letters for an overdue account.
• D)You are writing to let employees know that the cost of dental insurance is going up.

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Definitions:

Surge

A sudden and powerful forward or upward movement, especially by a crowd or by a natural force such as the waves or tide.

Obama Campaign

The Obama Campaign refers to the election campaigns of Barack Obama, particularly for the U.S. Presidency in 2008 and 2012, notable for their use of digital media and grassroots organizing.

Hope and Change

This phrase was popularly used as a campaign slogan by Barack Obama during his 2008 presidential campaign, symbolizing his message of optimism and promising significant political and social reforms.

Slogan

A short, memorable phrase used in advertising campaigns or by political parties to convey key messages and appeal to specific audiences.