Riley Is a Customer Service Representative and Has Just Gone

question 75

Multiple Choice

Riley is a customer service representative and has just gone through training to improve his listening skills.Which of the following skills was he most likely taught that will make him a better listener?

• A)Mentally criticize grammar,voice,tone,and speaking style to get a better sense of what the customer is like.
• B)Tune out what the customer is saying if you already know the answer..
• C)Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
• D)Because listening is automatic,divide your attention among two or more tasks to be more productive.

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Definitions:

Economic Resource

Assets or inputs that can be used in the production or offering of goods and services that have economic value.

Fiscal Year

A one-year period used for financial reporting and budgeting that may not align with the calendar year.

Internal Rates Of Return

The financial rate that ensures a project's cash flows have a net present value of exactly zero.