The Opening of a Direct Claim Letter Should

question 58

Multiple Choice

The opening of a direct claim letter should 

• A)explain the problem in detail and justify your request.
• B)use an angry tone to show the reader that you are serious.
• C)open with a clear statement of the problem or with the action you want the receiver to take.
• D)remain vague to allow the reader to decide on a remedy for the problem.

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Definitions:

Retina

A layer at the back of the eyeball containing cells sensitive to light, which trigger nerve impulses that pass via the optic nerve to the brain, where a visual image is formed.

Extraocular Muscles

The six muscles that control the movement of the eye and are located outside the eyeball.

Lateral Rectus Muscle

A muscle in the eye responsible for moving the eyeball laterally, away from the midline of the body.

Photosensitive

A condition in which the skin or eyes are excessively sensitive to light, leading to discomfort or health effects.