What Is the Most Accurate Statement About Direct Claim and Complaint

question 99

Multiple Choice

What is the most accurate statement about direct claim and complaint messages?

• A)Straightforward claims are those in which persuasion will be necessary to convince the reader that your claim is valid.
• B)If you have a complaint,you'll get the best results if you vent your complaint online using social media such as Facebook and Twitter.
• C)Letters establish a record of what happened more convincingly than other communication channels.
• D)All of the above statements are accurate.

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Definitions:

Environmental Scan

An assessment that helps the social media professional evaluate the current landscape within which a client or organization operates.

Political Factors

Elements related to government actions, political stability, and policies that can affect an organization's operations and strategic decisions.

Legal Factors

Elements that involve laws, regulations, and legal principles affecting the operations and decisions of businesses or individuals.

Goal Statement

A broad statement that captures the overall focus for your social media initiative.